Panoramic Trees is committed to providing quality arborist services while respecting your privacy. This policy outlines how we manage your personal information in accordance with best practices and applicable legislation.
We adhere to the New Zealand Privacy Act 2020, which governs our obligations regarding the collection, use, disclosure, storage, security, and disposal of your personal information.
Personal information is any information or opinion that identifies an individual. Examples include names, addresses, email addresses, phone numbers, and property details.
We collect personal information through:
Direct correspondence (in person, telephone, email)
Website enquiries and quote forms
Social media interactions
Cookies on our website
Third-party sources (where applicable)
We collect your personal information primarily to provide our arborist services, communicate effectively, manage scheduling, billing, and compliance with regulations. Information may also be used for secondary purposes related to the primary purpose, such as service improvement and marketing. You can opt-out of marketing communications at any time by contacting us.
We will clearly inform you why information is being collected and how it will be used.
Sensitive information includes details related to an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, or health information. We collect sensitive information only when:
Necessary for our primary service provision
Directly related to a primary purpose
You have provided consent
Required by law
We endeavour to collect personal information directly from you. Occasionally, we may receive your information from third parties. In such cases, we take reasonable steps to ensure you are aware of this collection.
Disclosure of Personal Information
Your personal information may be disclosed:
To third parties, subcontractors, or service providers with your consent
When legally required or authorised
Your information is securely stored to protect it from misuse, loss, unauthorised access, modification, or disclosure. When information is no longer required, it will be securely destroyed or permanently de-identified, unless legally required to be retained.
You may request access to your personal information held by Panoramic Trees. To access, update, or correct your details, please contact us in writing. No fee will be charged for access requests; however, an administrative fee may apply for providing copies. To protect your information, we may require identification before providing access.
We aim to keep your personal information accurate, complete, and up-to-date. Please advise us promptly if your details change or you believe information held by us is incorrect.
This Privacy Policy may be updated periodically and will be available on our website.
If you have queries or complaints about this policy, please contact us:
Panoramic Trees
Phone: 027 825 0346
Email: panoramictrees@outlook.com
Your privacy and satisfaction remain our priority. Thank you for choosing Panoramic Trees.
